Privacy Policy
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Last Updated: 9/1/2025
Ruff Riders (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect the personal information of our customers and their furry companions. It outlines our commitment to protecting your privacy and explains the measures we have in place to safeguard your information. Please note that the information provided here is for general guidance only and should not be considered as legal advice. For specific privacy policies tailored to your interactions with Ruff Riders LLC, we recommend seeking legal counsel.
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1. Information We Collect
We may collect the following information when you book services, fill out forms, or communicate with us:
• Contact Information: Name, phone number, email address, home address.
• Pet Information: Dog’s name, breed, age, health and vaccination details, behavior notes.
• Payment Information: Collected securely through third-party payment processors (we do not store credit card details).
• Access Information: Key codes, lockbox codes, or entry instructions if applicable.
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2. How We Use Your Information
We use the information collected to:
• Provide safe transportation and play services for your dog.
• Communicate with you about bookings, updates, and emergencies.
• Maintain accurate health and safety records.
• Process payments and manage accounts.
• Improve our services and client experience.
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3. Information Sharing
• We do not sell or rent your information to third parties.
• Information may be shared with:
• Veterinary professionals in case of emergency.
• Service providers (e.g., payment processors, scheduling software) who assist us in operations, under confidentiality obligations.
• Legal authorities if required by law.
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4. Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of electronic storage or transmission is 100% secure.
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5. Photos & Media
We may take photos or videos of your dog during services. These may be used for marketing or social media unless you opt out in writing.
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6. Your Choices & Rights
• You may update your information by contacting us directly.
• You may request that we delete your personal information, subject to legal and contractual obligations.
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7. Children’s Privacy
Our services are intended for adults booking on behalf of their pets. We do not knowingly collect personal information from children under 18.
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8. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date.
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9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Ruff Riders Dog Bus
615-594-0330